GUWAHATI, April 23 - In view of many customers crowding LPG distributorships for refills �out of panic or due to many unfounded rumours�, IndianOil has issued a clarification about availability of home delivery options from the IndianOil LPG distributorships and availability of LPG in the market.
In a press statement IndianOil stressed the need for its customers to book cylinders staying safe at home by using various options like IVRS, Whatsapp, IndianOil ONE app, etc. Once booking has been done, customers can stay at home and the cylinders will be delivered at their doorstep, it said.
The press statement further said, �Many customers are even demanding LPG refills without bookings and are coming down to collect the cylinders from the godown. Many instances have been observed where the public are intercepting/blocking the LPG delivery vehicles enroute to home delivery and demanding refills without any valid bookings. This is creating a problem in systematic and timely home delivery of the refills.�
On such occasions IndianOil brings the matter to the notice of the district authorities and seeks help wherever required.
Refuting rumours that the supply of LPG refills to distributors is not adequate, IndianOil clarified that LPG refills are supplied as and when distributors book their indents which are executed within a day or two. It also said, in order to ensure all the LPG demand across the North East is fulfilled, the company has augmented its supply chain logistics and has also started 24x7 operations of two major locations in the region i.e. North Guwahati Bottling Plant and Silchar Bottling Plant. This has increased the company�s bottling capacity by nearly 45,000 LPG cylinders per day, enough to meet the LPG backlog of the entire North East, it said.
Meanwhile, IndianOil has again sought police security � which was withdrawn on April 20 after relaxation of the lockdown � at all the distributorships for seamless delivery of LPG refills to its customers while maintaining all social distancing and safety norms.
G Ramesh, Chief General Manager of the IndianOil AOD State Office has requested all customers to make use of the various online booking options and feedback options made available to the customers. He elaborated on the various mediums to book an LPG refill from the comfort of their homes like making a booking through IVRS by calling 7670024365 (Assam)/ 9089024365 (Rest of NE). Cylinders can also be booked via WhatsApp by typing �REFILL� to 7588888824 from the registered mobile number. Refills can also be booked through the IndianOil ONE app.
Any complaints on LPG safety can be lodged via the toll free No. 1906. Complaints can also be lodged through www.iocl.com, toll free No. 1800-2333-555, the IndianOil One app, IndianOilfacebook page and the company�s twitter handles i.e. @IndianOilcl and @IOCL_Assam.
Ramesh said, �All feedback lodged through these various mediums goes through an escalation matrix and it is our commitment that these will be closed within 7 days.�