Ask your IT Guru

Maniraj Baruah is a Guwahati-based IT professional with over 20 years of experience in the IT sector.

For your IT related queries, please email us with your name and address at [email protected]

Q. My phone is not detecting the power bank I use for charging. I tried turning off both devices but to no avail. Please advise.

ā€“ Partha Borah, Sivasagar

A. You should try and confirm if the issue is with your phone or the power bank itself by connecting a different phone or device to see how it behaves. Also, try charging with a different cable to make sure that the cable itself is not faulty. If the power bank is at fault, you can take it for repairs.

Q. Iā€™m not being able to download the YouTube Kids app on my iPad. Please help.

ā€“ Rajashree Sarma, Dibrugarh

A. Make sure your device is backed up to iTunes. You may also need to change your parental control settings. Turning your device off and then on again also helps. After restarting, go to the App Store and give it a try.