AI to generate new revenue streams in 2025, innovate business processes: Experts

New Delhi, Dec 25: Enterprises will reimagine business processes and value streams with AI agents in 2025, while taking into consideration the practical and ethical challenges, industry experts have said, adding that it will be the year of small language models, scaled reasoning and business value realisation. In the coming year, AI agents will generate new revenue streams, innovate business processes across industries, boosting profitability, operational efficiency, and customer experience.

“Humans will increasingly take on roles where they set up agentic teams, plan agentic workflows, and validate work done by AI Agents,” said Sandhya Arun, Chief Technology Officer, Wipro. According to Mohammed Rafee Tarafdar, CTO of Infosys, in 2025, we will see a lot of AI initiatives that are currently under rollout, to be scaled across enterprises, and businesses will start realising some measurable business value along the lines of cost, growth, better experience, and risk protection.

“We are seeing increased investments in scaling inferencing which improves the reasoning capabilities, thereby enabling the agentic systems to be used to eliminate tasks and re-engineer the processes,” Tarafdar mentioned. As the small language models become more specialised and can deliver higher accuracy at lower cost, the adoption of these models in enterprises is likely to accelerate.

Prativa Mohapatra, Vice President and Managing Director, Adobe India, said that fuelled by a healthy enterprise business, vibrant creator community, and upcoming technological advancements, 2025 represents a year of extraordinary opportunity. “We are committed to leading the way in harnessing generative AI’s potential responsibly and empower businesses and creators alike, setting new benchmarks in personalised customer experiences and content creation while upholding trust and transparency through our content authenticity programmes,” she noted.

The idea of software defined capabilities, which originated with cloud technology, has now evolved across various machines like vehicles and robots. “In 2025, software defined machines will be powered by AI and ML and make informed decisions. We will witness an increase in autonomous machines with over-the-air (OTA) updates,” added Arun.

Autonomous industrial robots will proliferate, and software defined medical devices will evolve towards autonomous preventive maintenance and self healing with minimal human intervention and down time. Augmented analytics will enable citizen users to gain access to intelligent insights from ready-to-use data visualisations for faster and informed decision making. Data marketplaces will grow across industries and industry ecosystems to unlock new revenue streams, said experts.