GUWAHATI, May 20 � The Assam Rail Passengers Association (ARPA) has called upon the Northeast Frontier Railway (NFR) authorities to immediately shift the enquiry counter at the Guwahati Railway Station back to its old location.
Dipankar Sarma, general secretary of ARPA, said that shifting of the enquiry counter from its old spot at the exit point on platform number one to its current location near the booking counter has caused inconveniences to passengers.
�For long the counter was located near the exit point on platform one, and that spot was very convenient. However, a few months back it was shifted to its present location. This has caused inconveniences to the passengers,� he said.
Sarma added, �Especially those passengers who are from outside the State and those who are transit passengers and have to change trains in Guwahati, are facing problems as they now have to come out of the platform area.�
He said the ARPA had over the months approached the NFR authorities 3-4 times with the plea to shift the enquiry counter back to its earlier location, but no action has been taken in this regard.
On being contacted, a senior NFR official said the counter has in fact been shifted to facilitate smooth functioning of the station and allow smooth flow of passenger traffic in and out.
�There is no reason for the ARPA to complain. The current location is convenient for the public. It was difficult to manage the operation of the enquiry counter at the old location. The entry and exit corridors should be always clear and facilitate smooth traffic of commuters and other people,� said the official.
He also added that recently the NFR authorities had installed an electronic display board at the main entrance to the station outside platform number one.