GUWAHATI, Nov 15 � Dr KK Kalra, CEO of the National Accreditation Board for Hospitals and Healthcare Providers (NABH), has urged the hospitals of the North-east to get accredited with NABH for adding value and credibility to their services.
Dr Kalra asserted that accreditation to the standardised NABH norms would also help reduce the growing number of litigations arising out of alleged medical negligence.
At present, Down Town Hospital is the lone organisation from the region to have NABH accreditation, while four applications are pending with it. All over the country, there are 250 NABH-accredited hospitals.
�With greater dissemination of information and knowledge, today�s patients are more discerning and demanding than ever, and in fact, patient satisfaction lies at the core of healthcare services. This makes it incumbent on the hospitals and other healthcare providers to constantly upgrade their functioning and maintain high standards,� Dr Kalra, who was addressing a health symposium �Quality: A tool to Enhance and Sustain Patient Experience� in the city today, said.
The symposium was organized by Integra Ventures, a healthcare consulting firm.
Dr Kalra who also addressed a press conference later, said that lack of awareness on the need to have their services assessed through periodic NABH accreditation, apprehension about the costs involved in upgrading facilities, and a sense of apprehension on the nitty-gritty involved in the voluntary accreditation process were factors that made hospitals shying away from seeking NABH accreditation.
�Now we have simplified the procedure for accreditation and made it a step-by-step process. It is a three-phase process now, beginning with entry-level accreditation. I would like to urge the hospitals of the North-east to go for accreditation. The Tripura Government has even requested us to facilitate accreditation for their hospitals, as the awareness level is too low,� he said.
Stressing the need for retaining a positive doctor-patient relationship which is getting increasingly marred by rising litigations concerning medical negligence, Dr Kalra said that adherence to benchmarks � including those pertaining to professional ethics � set by NABH could go a long way towards maximizing patient satisfaction and maintaining medical negligence or errors.