GUWAHATI, Nov 1 - Indian Oil Corporation Limited (IOCL) today launched a campaign to educate the customers about pre-delivery checks (PDC) of LPG cylinders.
The campaign will continue throughout the month of November. Uttiya Bhattacharyya, Chief General Manager and Head of Indian Oil Marketing Division in the North East, flagged off the campaign from a gas agency at Beltola.
Speaking on the occasion, Bhattacharyya said Indane cylinders of IOCL are refilled in modern electronic machines with utmost care and precision so that the cylinders can be delivered to customers with proper quality and quantity. �After filling, various checks are performed to ensure correct weight and leakage-free cylinders prior to their dispatch from the LPG bottling plants. Upon receipt of the cylinders at distributors� godowns, 10 per cent of the cylinders are again checked for weight as part of the statistical quality control measure. Thereafter, all the cylinders meant for delivery to the customers are checked for weight and loaded onto the delivery vehicle,� he said.
Bhattacharyya requested the customers to make use of the various digital initiatives being taken by Indian Oil to make booking of LPG cylinders easier for the customers.
He said the new initiatives include booking online via the IOCL website, booking through IVRS, SMS and also via the Indian Oil ONE App for customers. He urged customers to make payments online as a part of the Digital India initiative. He said a payment link is sent via SMS to the registered mobile number of the customer via which payments can be made online.
�Customers should also provide feedback after taking delivery of cylinders through the SMS link forwarded to their mobile number. Feedback from customers will help us improve services for seamless delivery of LPG,� he added. Currently, PDC of LPG cylinders is done by the delivery men on the customer�s premises at the time of delivery.
�Since many customers are still unaware of the PDC facility, the campaign has been launched to emphasise the importance of these checks before taking delivery of a cylinder,� Bhattacharyya said.
PDC includes four steps � cylinder seal to be intact on delivery, cylinder weight to be demonstrated during delivery, cylinder to be checked for leakage, and refill price charged to be as per cash memo.
Bhattacharyya said the delivery men are equipped with the PDC kit which has a portable weighing scale and leak detectors to show the customers that LPG cylinders delivered are of the correct weight and without any leak.