GUWAHATI, June 24 - Expressing dissatisfaction over the quality of service provided by mobile phone operators in Assam, Leader of Opposition in the Legislative Assembly Debabrata Saikia has called upon the Telecom Regulatory Authority of India (TRAI) to intervene in the matter to improve the situation.
In a letter written to the TRAI Chairman in this regard, Saikia said, �I would like to bring to your notice that the quality of service provided by the major network providers in Assam is very unsatisfactory and consequently makes the subscribers face a lot of inconvenience.
�The subscribers are frequently unable to make/receive calls or use data facilities due to fluctuating network coverage. The problem is aggravated manifold when one is travelling over long distances either by road or by train,� Saikia stated in the letter.
�In this age, when people keep track of members of the family or progress of work over phone and perform tasks like financial transactions or official communication online, the level of disruption caused by irregular cell phone connectivity can well be imagined. The people living in village areas are much affected.�
Saikia asked the TRAI Chairman to look into the matter with priority and prevail upon the network providers to improve the quality of service in Assam.
�If you deem fit, they may be asked to erect more network towers in remote areas, remote char areas, border areas, village areas and augment other infrastructure in order to improve the quality of service,� he stated.