GUWAHATI, April 10 - �Unko achche kaam ka naasha hai because they feel proud that they are supplying food, they are serving God...� said Dr Pawan Girdharilal Agrawal, international motivational speaker and president of Mumbai Dabbawala Education Centre, as he addressed the students of Royal Global School and Royal Group of Institutions on Saturday.
Dr Agrawal is a doctorate on �A Study & Logistics & Supply Chain Management of Dabbawala in Mumbai� and has made innumerable presentations and speeches on the Mumbai dabbawalas all over the world.
Speaking on the Mumbai dabbawalas and their success story, Dr Agrawal stressed the significance of nine points � passion; commitment; consistency; 100 per cent execution; accuracy; dedication; time management and complete customer satisfaction.
The Mumbai dabbawalas are an association of 5,000 men who have been delivering nearly 2,00,000 lunchboxes for over 125 years with an accuracy rate of 1 error per 16 million operations, which earned them the prestigious �Six Sigma� certification.
Attributing this success to the dabawallas� highly disciplined life and their passion for work, Dr Agrawal spoke to the students on the importance of discipline, hard work and commitment. Citing examples from the dabawallas� philosophy of �Work is worship�, Dr Agrawal urged the students to be focused and diligent.
Dr Agrawal also insisted on building a strong value system among the youths of today. He urged the students to grab the opportunities available to them and utilize them to the optimum.
Speaking about the sense of belonging and commitment to the organization one is associated with, he also spoke on the futility of strikes.
Dr Agrawal further stated that it was amazing that the dabbawalas did not have a single �strike record� since 1890 and there was not a single court or police case filed against them to date. He also emphasized the need to create a congenial work atmosphere to ensure maximum productivity.
Dr Agrawal also insisted on the necessity of instilling the sense of social commitment and social responsibility among the youths of the country.