GUWAHATI, Dec 29 - Upholding the judgement of the District Consumer Disputes Redressal Forum, the State Consumer Disputes Redressal Commission has pulled up the NF Railway for negligence in its service towards passengers.
The District Consumer Disputes Redressal Forum, while taking suo motto cognizance of a complaint filed by Dr Lokendra Prasad Deka regarding deficient service provided by the Indian Railways to Assam-bound long-distance trains, had directed the Railways to pay Dr Deka and his companion Rs 20,000 each and an additional amount of Rs 5,000 towards the cost of the case.
The NF Railway being one of the opposite parties in the case, filed an appeal (No. FA 390/- 2011) before the State Consumer Disputes Redressal Commission, Assam, challenging the order of the district forum as beyond jurisdiction and illegal by asserting that there was no deficiency on the part of the Railways.
However, the State Consumer Disputes Redressal Commission, Assam, presided over by Justice (Retd) Anima Hazarika and supported by Dr Shamin Akhtar, in their unanimous recent judgment upheld the judgment of the district forum.